Shipping & Return Policy
Greater Toronto Area
Order Processing:
Normal order processing can take between 1-3 business days (Monday – Friday).
- Curbside pickup is available in Markham located at intersection McCowan Rd & 16th Ave.
- Email will be sent when order is ready to pick up.
- Pick up available next business day.
- Same day pick up is available if ordered before 4pm for certain items. Please contact via email (support@oliveandhare.com) with your order # ready to check if needed for an urgent, same day pickup.
- Standard Ground (3 – 7 business days), shipped in Stamped Bubble Mailer
- Expedited (between 1 - 3 business days), shipped in Parcel
- Business days do not include weekends and there is no weekend delivery for either shipping method.
- Some items cannot be shipped using Expedited due to size, weight, delivery address. These items will only have Standard Ground available.
- Please note that orders could arrive in multiple packages.
- We work with our customers to provide contactless delivery
- When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status.
- Please allow 48 hours for the tracking information to become available.
- If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at support@oliveandhare.com with your name and order number, and we will look into it for you.
Return and Exchange:
- All sale items are finalized, only exchange if the product is damaged.
- Balloon kits, party pockets and party packs are all final sale.
- Returns and exchange are available within 30 days of purchase. With their original packaging intact.
- Please email support@oliveandhare.com with the title “RETURN” or “EXCHANGE” to initiate your refund or exchange.
- Return or exchange can go towards a different product or a refund.
- We will return in the form of EMT transfer.
- If the items we sent are damaged, we will send another free of charge.
- Items sold by Oliveandhare Partners are subject to their own exchange and return policy listed on the product page.
- Certain items are subject to their own return and exchange policies, which will be stated in their item description.